Frequently Asked Questions

How and when can I order?

You can order your item through this website or from one of our friendly customer advisors., Monday- Friday, 10am- 6pm on 020 8884 0060.

You can also order at our Ebay Shop.

Which payment methods can I use to place my order?

You can use Paypal Visa, Visa Debit, American Express or MasterCard or Bank Transfer

If I don’t want to pay online, what do I do?

Simply telephone our friendly call centre on 020 8884 0060 and one of our advisors will be happy to process your order by telephone using your payment card.

What if the item is faulty?

If you think your product may be faulty, we’ll do our best to resolve the problem as quickly as possible. We’ll ask you to provide information on the product and the problem, and may suggest an engineer’s visit to help identify the fault. If the product is faulty, we’ll offer you a resolution in accordance with your legal rights.

Will my item have a warranty?

The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. In most cases you’ll receive a 1 year warranty covering all parts and labour, or in some instances, it may be extended to 2, 5 or even a whopping 10 years by the manufacturer.  – please check with one of our team.

Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered. 

How much does delivery cost?

We offer FREE Standard Delivery within 10 miles of our postcode regardless of how many items you have in an order. Or you can choose our other delivery options to create a package which fits in with your busy lifestyle. You can choose a 4 hour time slot for an additional £19.99.

Do we remove you old appliance for Free?

We remove and dispose of you old appliances for free except fridge freezers will be charged at £10 each.

What is a Graded Appliance

Graded items, sometimes called “seconds” or A/B grade stock, are brand new items that have been returned to the original manufacturer.

There are many possible reasons for this: from items not working, to damage occurring to the packaging within the manufacturer’s supply chain or even simple delivery errors. In many cases, it can be hard to distinguish a graded stock item from a perfect one.Hide

Once purchased directly from the manufacturer, we put an appliance through an exhaustive quality control programme in our workshops. We correct any technical faults so that it functions like new, and we ensure that any remaining imperfections are purely cosmetic. Only when an item has been thoroughly tested in this way and we are completely satisfied that it functions as it should, do we grade it according to the cosmetic imperfection.

Critically, all graded items are protected by the original manufacturer’s warranty covering their functionality (but not their appearance). This means that if an item breaks down within the warranty period, the manufacturer will honour the terms of the warranty.

Checklist for buying graded stock from us:

  • A graded item functions like new, but is not brand new and is not perfect.
  • A graded item will show cosmetic imperfections.
  • We describe these imperfections accurately and fairly, so that you know exactly what you are buying.
  • A graded item will cost substantially less than the same item brand new.
  • A graded stock item is protected by the original manufacturer’s warranty for its functionality.
  • A graded stock item is not protected by the original manufacturer’s warranty for its appearance.

What is a Recondition/Refurbished Appliance

Second hand we pride ourselves on doing the right thing by putting the best of these items back onto the market for a ‘NewLife’! When a re-use machine comes into our workshop we don’t have any information on its history, so we can’t be certain how old it is or what, if anything was wrong. What we can tell you is that every machine that passes through our workshop is PAT tested to ensure it is electrically safe, function tested by qualified engineers to make sure all the buttons & function work, and then valeted to ensure the machine looks and feels its absolute best both inside and out. Total reassurance on your rejuvenated appliance. Plus will also come with the manual