If you choose to cancel your order up to any point before the item is despatched this is not a problem at all. The order will be cancelled and refunded straightaway.
If, however, you cancel your order after it has already been collected by the Transport Company, then there is a cost involved with the return of that item to our premises. We will ask the transport company to return the item to us and as soon as we receive it back on site then we will credit your order, but we will have to deduct £50 transport cost from your refund, plus the initial delivery charge for the item in question.
Changed your mind?
If you have changed your mind within 14 days of receipt and no longer wish to have the item, then we will accept the return as long as the item is still in good condition and adequately packaged to withstand the return journey. For simplicity we are happy to arrange the return journey with our regular transport company. We will refund the item as we receive it back on site in good condition but we will have to deduct the £50 transport cost from your refund, plus the initial delivery charge from the item in question..
If your appliance appears to be faulty please follow the troubleshooting information in the Manufacturers instruction book before contacting us.
We need to be informed (via e-mail or phone) within 7 days of delivery of the faulty appliance. We can then arrange a replacement either if we have one in stock or chose one from our website (may incur a charge/refund if appliance is higher/lower in value) - we will inform you the time frame for this.
After 7 days if the appliance is not functioning correctly we reserve the right for an engineer from the manufacturer to inspect the appliance and repair as necessary. You are entitled to refuse any repair within the first 30 days of owning the appliance but it has to be proved the appliance was faulty via an engineer’s report. The engineer must either declare the appliance not fit for purpose or faulty on the report, in which case we can arrange an uplift and either arrange an exchange or refund. Manufacturers may charge for any faults caused by incorrect installations.
Please note that if you collected the item, you must return the item to the same place as where you purchased it from to receive the repair/replacement service. If you require us to collect the product, you may be asked to pay an additional collection charge.
You should inspect products upon delivery immediately and refuse delivery if there is any visible damage. If this is not possible then you must sign for the delivery *UNCHECKED* and report any damages within 7 days. If the item is a parcel delivery, it is your responsibility to inspect the appliances before signing. Please remember that when you sign for items you are signing to say you have received them in good condition and in doing so you have waived the right to return them as damaged. All returned items must not be installed or used in any way and must be in their original packing.
You waive your right to a replacement or refund if any damages are reported after 7 days of delivery as it is difficult to prove who was responsible for the damage after this period.
If you choose to send the appliances back to our warehouse with another delivery company, we cannot accept responsibility for loss or damage in transit.
If your return item results in a refund, then your refund will be completed once and only when the appliance arrives at our depot and is verified by a member of our quality team. Refunds take between 2-3 working days to complete.